Communication Skills Book pdf

You have to wait 15 seconds.

Summary of Communication Skills

UNIT I

Communication Skills : Introduction, Definition, The Importance of Communication, The Communication Process - Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
Barriers to communication : Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication : Introduction, Visual Perception, Language, Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment

UNIT II

Elements of Communication : Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles : Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style

UNIT III

Basic Listening Skills : Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication : Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication
Writing Effectively : Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message

UNIT IV

Interview Skills : Purpose of an interview, Do’s and Dont’s of an interview
Giving Presentations : Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery

UNIT V

Group Discussion : Introduction, Communication skills in group discussion, Do’s andDont’s of group discussion.